Overview
This page explains how to sign in to your BitMart account, secure it using two‑factor authentication (2FA), and resolve common login problems. Whether you use the web app or the mobile app, the steps below are concise and updated for straightforward troubleshooting.
Quick sign‑in steps
- Open the BitMart website or the BitMart mobile app.
- Click or tap Log In (top right corner on desktop; bottom or header on mobile).
- Enter your registered email address or phone number and your password.
- If 2FA is enabled, enter the code generated by your authenticator app (Google Authenticator, Authy, etc.) or your SMS code if you use SMS 2FA.
- Click Sign In to access your dashboard.
If you don't see the login button, disable browser extensions or try an incognito/private window to rule out caching issues.
Forgot password & account recovery
If you forget your password, use Forgot Password on the login page. BitMart will send a password reset link to your registered email. Follow these best practices:
- Check your spam/junk folder if the email doesn't arrive within a few minutes.
- Use the link immediately — password reset links typically expire after a short period.
- If you cannot access the registered email, use BitMart's official account recovery flow and be prepared to provide identity verification where requested.
Two‑factor authentication (2FA)
Enable 2FA to drastically reduce the risk of unauthorized access. Recommended options:
- Authenticator app (recommended): Google Authenticator, Authy, Microsoft Authenticator.
- SMS 2FA (less secure): receive a one‑time code to your phone.
Tip: When enabling 2FA, save recovery codes in a secure password manager or offline vault. These codes are crucial if you lose access to your authenticator app or phone.
Troubleshooting common login issues
- Login not working / Invalid password
- Double‑check for extra spaces, CAPS LOCK, or keyboard layout issues. Try a password reset if uncertain.
- 2FA codes rejected
- Ensure your device clock is accurate (time drift causes code mismatch). Sync the time in your authenticator app or reinstall and reconfigure 2FA using saved recovery keys.
- Can’t access registered email or phone
- Use the platform's account recovery process and provide requested identity verification documents. Contact official BitMart support only through verified channels.
- Account locked due to security reasons
- Follow the instructions provided in account lock notifications and contact support if no automated path exists.
Security best practices
Protect your funds and personal data with these habits:
- Use a unique, strong password and a reputable password manager.
- Enable 2FA (prefer authenticator app over SMS).
- Beware of phishing: confirm you are on the official BitMart domain and never share your password or 2FA codes.
- Keep your device OS and apps up to date.
Frequently asked questions
- How do I change my login email?
- Update contact information in your account settings. You may need to pass identity verification and re‑enable 2FA on the new email.
- What if I lose my 2FA device?
- Use your saved recovery codes or follow the account recovery process on the platform to regain access.
Quick links & support
Always use official BitMart pages for support and account actions. If you're unsure, start from the BitMart homepage and look for official contact methods and help center resources.
Open BitMart Login